KSAO #2.  Ability to manage plan and direct and coordinate office activities

 

For over 20 years as a Rotational Chief, three (3) years as the Assistant Branch Chief and more recently as the Acting Branch Chief, I pride myself on demonstrating the leadership qualities that are necessary to manage plan and direct and coordinate office activities.  On a daily basis, I am called upon to direct and coordinate the activities of the TWX Branch.  Without hesitation, I face a myriad of operational and administrative challenges ranging from personnel/critical staffing issues to resource allocation (both equipment and human) and customer service issues.  This required that I successfully mentor and develop future leaders; eliminate and/or re-train ineffective performers and build a cohesive team to meet the mission of the organization.  This is exemplified time and again as I am consistently assigned the teams toughest challenges. 

 

Recently, not only, did I demonstrate the prowess to develop and implement, transitional strategies and long-range goals/targets, I artfully navigate operational roadblocks, constraints and inefficiency that were identified as my team transitioned to my leadership and was faced with my significantly increased performance challenges, targets and goals.  Because I understand the value of our human resources, not technology, as the single most important force behind our operational success, I was able to win the support and respect of the team.

 

I also understand that budgets are the foundation of most control systems, as I have worked diligently to implement and utilize new management tools as yardsticks for measuring performance and for analytical purposes all aimed at eliminating cost overruns and improving efficiency.  Over the years, through demonstrated willingness to pitch in and help out with various facets of programs that required attention to detail and the coordination/processing of paperwork, I gained expert knowledge of what it takes to manage, lead and oversee an diverse myriad of passport/citizenship services office policy and procedures through hard work and participation on the following task forces:

 

Ÿ         Gulf War - dealt with persons whose family members, relatives and friends were trapped in Kuwait during the invasion

 

Ÿ         Served as part of the Sierra Leone Task Force, which provided relief to American citizens in Freetown and their families in the U.S.

 

Ÿ         Provided task force support and technical advisory services to team support initiatives in Mexico, Haiti, the Philippines and other areas of the world